Take Note of your Customer Care

Take Note of your Customer Care : "Portals such as http://3g.co.uk become central discussion points for many customers to vent frustration at poor service, poor products or just plain poor phones. A good strategy to get to know your customer better is to skim read the conversation threads and look at what is getting the most attention (you never know it might be the latest way to get free calls for prepaid customers)."